using policy

Privacy policy

Frecaise Food respects the privacy of its customers, especially with the development and progress taking place in the digital and internet world . Therefore, this Privacy Policy explains how we collect and use the personal information collected from our customers and how to maintain it.

By using the Francaies food website , the user agrees to collect and use the information within the framework of this policy . Therefore, the Francaies food company, for its part, is committed to preserving the privacy of the information collected from its customers at all times . In the event that we request additional identifying information to enhance the experience of its customers as a result of using this site, we pledge to use it within the framework of this policy only.

This policy is subject to continuous change . We therefore encourage our customers to review it from time to time . francaies food reserves the right to change, amend, update, add and cancel this policy at any time and for any reason . Any amendments posted here become effective immediately.

We collect the following information:

The name.

Contact information including email and phone number.

Delivery address information such as area, building and house number.

Terms and conditions of use of the site

Introduction and general provisions

 Welcome to the Francaies  Food website, the following are the terms and conditions that pertain to the terms of use and entry to the pages of the " Francaies Food " website and all the pages, links, tools and properties branching from the site and related to the services provided by it, which are considered an integral part of the Francaies Food Website .Your use of the site is an express acknowledgment of your commitment to all the terms and conditions of the company. It is known to you that in the event that you choose the condition of approval, the terms and conditions of the agreement will be considered effective in your confrontation. If you do not agree to be bound by this agreement, please do not enter, register or use this site.

Before you become or continue to be a member of the website, you must read and agree to the user agreement and privacy policy of francaies food ("the privacy policy"). You should also read this Agreement and Privacy Policy, as this information contains terms and conditions that apply to it as a user of the francaies food . Your use of the site is your express acknowledgment and consent to be bound by all the terms and conditions of the Francaies food company .

Membership conditions

The Francaies food seeks to have all its members be able to contract and not allow minors to purchase unwanted goods and services, thus granting membership to the site only to those who have exceeded the age of 18 years and you must provide proof of that, and the Francaies food has the right to cancel the account of any member that you think may not have reached The 18-year-old and without notice, with an obligation to liquidate his financial accounts as soon as the account is closed, and without prejudice to any of the rights of Francaies food and its right to seek compensation. No person has the right to use the site if his membership is canceled by the Francaies food . In the event that you are applying for registration as a representative of a commercial organization, you must prove that you can act on behalf of the enterprise, along with your institution’s commitment to the terms of this agreement and your organization’s

compliance with all regulations of the laws in force to regulate e-commerce (trade via the Internet).

 When registering as a member of the site, you are asked to provide some information and register a user name and password for the purposes of using the site.

 By becoming a member of the site, you agree to:

It is your responsibility to maintain the confidentiality of your account information and not to allow its use or the use of the password. You bear full responsibility for all actions that occur through the use of your account and your password. It is also committed to notify the Francaies foods immediately of any unauthorized use of your account and your password. In any case, the Francaies foods will not be responsible for any direct or indirect damage, any potential loss, lost profit, loss of reputation, or any damage whatsoever caused by the use of your username and password. Also, you may not use anyone's account at any time without obtaining the explicit consent of the account holder. You hereby acknowledge and agree to indemnify the Francaies Foods for any unlawful, unrealistic or unauthorized use of your account either by you or by any person who owns the use of the site or services or through the use of your username and your password and whether you have authorized this use of Lack thereof.

Once you apply for registration to obtain membership on the site, you are obligated to disclose your specific information "registration information", and you must:

Not to be included in your contact information including email addresses, phone numbers or any personal details, or the word " Francaies foods "in the user registration ID.

Your store name does not include the word " Francaies foods " or its logo.

Any information related to any other member provided to you by the French food or any other user is treated confidentially and in accordance with the terms of use and information provided on the site.

You will be obligated to keep the registration data and update it sequentially for the purpose of keeping it true, correct, up-to-date and complete, and if it discloses information or generates a French food suspicion that this information is incorrect, inaccurate, complete, incomplete or contrary to what is stated in the user agreement , Without the prejudice to the rights of other francaies foods and the right to compensation in accordance with the agreement of use or the law , the French food group has the full right to suspend or cancel your membership or block you from the site. In the event that you do not adhere to any of the above, francaies foods has the right to suspend or cancel your membership or to block you from the site.

French food has the right (according to its sole will and at any time) to make any investigation it deems appropriate (either directly or by others) and to ask you to provide it with additional information and documents including but not limited to documenting your identity and / or ownership of any financial documents. And taking into account what was previously mentioned, the applicant must register in the event that he is a representative of a commercial establishment or a company, to provide all the information and documents required, including but not limited to what includes your commercial license, and any other documents of the institution and / or documents clarifying the validity of any person To act on your behalf. It is also committed to providing any information or documents to the French food when requested. You acknowledge and agree that if you do not provide you with the required information and documents, the Francaies food community is entitled without any responsibility to limit or suspend your membership or to withhold you from the site. The Francaies food reserves the right to cancel any unverified or documented accounts or inactive accounts for a long time.

Connect electronically

You acknowledge and agree that you be contacted via e-mail, or by broadcasting promotional advertisements on the site, and you acknowledge and agree that all agreements, advertisements, data and other communications that are provided to you electronically act as their written counterparts, and comply with legal requirements. During your membership period, Francaies food will send promotional emails to inform you of any new changes, procedures or publicity activities that may be added to the site and upon your approval when proceeding with the registration procedures. As a user, you have the right to confirm that you do not wish to receive promotional emails, and you can opt-out of receiving such emails, by clicking on the option to request not to receive promotional messages available at the bottom of the promotional and advertisement messages.

Amendments to the user agreement

You acknowledge and agree that the Francaies Food will make every effort to notify you of any amendment to the User Agreement, which would increase your obligations or limit your rights under the User Agreement (the "Basic Amendments"). You further acknowledge and agree that the Francaies food has absolute power, and without any legal responsibility, to make any non-essential amendments to this agreement without requiring that additional approval by you, at any time and with immediate effect, and you are notified of these amendments by e-mail.

Your personal information and transaction detail information

You acknowledge and agree to grant the " Francaies Food " an exclusive, global, permanent and irrevocable right, exempt from franchise fees, and subject to sublicensing (through several stages) using any personal information or material or otherwise, provided to us and / or users of the site and / Or it was announced on the site during the registration or purchase process, during the process of displaying and selling the goods, or through the space designated for the feedback, or through any email or any of the available communication channels on the site (“Information”), with the aim of operating and promoting the site in accordance with the provisions of the agreement User and privacy policy. You agree and acknowledge that you are the only person responsible for all this information, and the role of the francaies food is limited to allowing you to display this information and publish it on the website pages.

Use of the site

During your use of the site, you may not:

Any action that would prejudice the confidentiality of information systems and location data , including without limitation disclosure or the issuance or supply of any data or information from the site or use it for any reasons or acts of non- Blagdah .

Transferring your account on the site and the username to another party without the approval of francaies food

Distribute or advertise illegal or oversized connections, or messages to share as a chain, or hierarchy.

Distribute any harmful software such as viruses, Trojan Horses virus, recurrent virus, timed programs, external cancellation orders, messages containing viruses or any similar computer software and technology that can harm the site, or the interests and property of the site's users. Whoever proves responsible for this behavior shall bear all material and moral compensation without any liability for the francaies food.

Doing work that causes the French foods to bear responsibility or cause total or partial loss of the services provided to them by Internet operators or any other suppliers.

Doing anything that carries or may carry the French food (from its point of view) huge unjustified burdens on its infrastructure and employment policy.

Interfering or attempting to interfere to influence the workflow on the site.

Attempting to take over another user account or carry out any attack or fraud on the site or user accounts and other related features.

Exporting or re-exporting any tools related to the site, with the exception of what is stipulated in the laws governing the export in force in any of the relevant jurisdictions.

Copying, modifying or distributing any content on the site, or violating the sanctity of copyright or trademarks in any way.

Violation of any laws, rules, regulations, guidelines, third party rights, or French food policies .

Damage to the shipping services policy, listing policy, or any other " Francaies foods " policies or terms and conditions that are announced through the site.

Undertakes, declares and warrants:

You are 18 years or older.

You have the authority to bind the organization if you are a representative of the organization.

You will comply with all applicable local and international laws related to your use of the site.

You will not disclose details of your contact information and addresses, including phone numbers, postal addresses, and e-mail addresses, either during purchase or registration on the site or through the e-mail feature available on the site with a view to bypassing the use of Francaies food .

You will not collect or collect information about other users including but not limited to their e-mail addresses and any other contact information.

You will not disclose or publish any personal information about users, or access or use it in any way (from the point of view of the Francaies food ) that may violate their privacy and the applicable laws.

Copyrights

All content included in the site, including but not limited to, texts, graphic designs, logos, button icons, symbols, sound clips, digital loads, data collected and electronic programs, are property and rights reserved to either the French food or its users or the authors of these contents and are protected Under copyright laws, copyright, trademarks, patents, or other intellectual property rights and property. The content collected on the site is the exclusive property of the Francaies food community and the copyright thereof, and it is protected by copyright laws, trademarks or intellectual property rights.

Trademarks

French food and other logos on the site are either trademarks not registered or registered in the name of Francaies food , and they are protected by the rights and laws of trademark and other international intellectual property. French food brands may not be used for products or services that are not related to the French language food or that affect its value and credibility.

 French aggravating damages

Any problems whatsoever relating to the breach of the user agreement of Francaies food must be reported . And without prejudice to their rights and the right to claim compensation, to suspend or revoke the membership of any user on the site, or to withhold it from him, or remove his contents on the site. French children can also resort to technical or legal steps against users who create problems or legal claims of any kind, such as violating intellectual property rights or dealing in inappropriate ways with the user agreement or with the site and its policy .

Confidentiality

The site takes standards (spatial, organizational and technological) to protect against unauthorized access to your personal identity information and its safekeeping. Knowing that the Internet is not a secure method, and the confidentiality of your personal information cannot be guaranteed. Also, French food has no control over the actions of others (such as the actions of others that appear to represent you or represent anyone else). You also acknowledge and agree that the French food may use your personal information that you provided with it for the purpose of providing services to you through the site, or to send marketing messages to you, and that the privacy policy on this site governs the mechanism of collecting, processing, using, and transferring your personal identification information. 

Breach of user agreement

Without prejudice to the rights of the French food and its right to claim compensation under the user agreement, law or the like, the French language has the right to resort immediately and without any temporary or permanent responsibility to it, to suspend or cancel your membership, limit your use of the site, or withhold it from it, any of the following cases :

- Breach of the terms of the user agreement.

- In the event that the French food is not able to document any of your information provided to it.

- If you find the French food of its own free will that your activities may entail liability for you, other users or the French food .

- The French food may resort , as it deems appropriate, to reactivate the users whose membership has been suspended. It may not be possible for the user whose membership has been suspended or permanently canceled to register or try to register with the French food or use the site in any way, until he is allowed to return his activity by the French food . Notwithstanding the above, in the event that you violate the provisions of the user agreement, the French community has the right to recover any amounts due to it, and any losses and damages it has caused, and the French

community has the right to take legal measures and / or to initiate criminal cases against you before the competent courts in the Kingdom of Saudi Arabia Saudi Arabia, as deemed appropriate by the French food . The failure of the French food to take any of the appropriate measures against any breach by you or by others, including the breach of the user agreement, does not constitute a waiver of its right to take any measures in this regard or in relation to any subsequent breaches.

- You acknowledge and agree that the site will not experience false bidding or purchases, the use of a pseudonym, and other false personal information or the use of an unauthorized or invalid credit card for purposes of bidding or buying. In this case, the French community is entitled , without prejudice to its rights and its right to claim compensation under the provisions of the User Agreement or the applicable law, to take the steps it deems appropriate or necessary, including taking legal measures against any user who intentionally enters in the wrong or fake or bidding or buying operations or Forged. Please note that although the French food does not give your real name, your browsing of the Internet gives you a unique address that can be used by law enforcement officials to identify you.

Feedback

French food encourages buyers via the site to give their evaluation after completing each sale, and the feedback will be presented with the user’s identity on the site. Thus, you agree not to act with the feedback once it is provided on the site, as the French food will not be responsible in any way for any feedback provided on the site. You further acknowledge and agree not to make any comments far from reality, including without limitation, comments that contain racist attacks or profanity, harm any user, or include a detriment to the cultural value and any sarcastic or inappropriate comments. It is also committed to not publishing feedback with the aim of promoting sales unrelated to the site, or publishing contact information for anyone within the space designated for feedback. In the event that you continue to receive negative feedback from you, the French community has the right to suspend or cancel your membership or limit your use of the site or withhold you from it and without prejudice to any of its rights, including the claim of damage and harm. 

Membership cancellation and cancellation

Without prejudice to the rights of the French food and its right to claim compensation under the user agreement, law or the like, the French language has the right to suspend or cancel your membership or limit your use of the site or withhold you from it at any time without notice and for any reason whatsoever, including without limitation, breaching the provisions User Agreement.

Defining the responsibilities

According to what is permitted by law, the French food and its employees, managers, agents, subsidiaries and suppliers will not be responsible for any direct, indirect , potential, incidental, material, or penal loss, including without limitation, loss of profit, loss of reputation, or loss. Trade, missed opportunities, loss of information, or any material and moral damage and loss, whatever arises or related to your use of the site, the services provided, or the user agreement (whether due to negligence or otherwise, and whether the French food has felt the possibility of these damages and breakdowns or not) . If you are not satisfied with the site or any of its contents with its materials, you have the absolute choice not to continue using it, moreover you acknowledge and agree that any unauthorized use of the site and its services, due to your negligence or omission, will cause serious harm to the French food , and the French food will then be forced to Resort to the terms and conditions of the user agreement. 

Guarantee of compensation

You agree to compensate the French food, its managers, employees, agents and suppliers for any damage that may be caused to them as a result of any allegations, claims, actions, procedures, losses, responsibilities, breakdowns, costs or expenses (including reasonable legal costs and expenses), which may result as a result of your violation of the User Agreement Or your violation of any law, amendments, or infringement of the rights of others.

Relationship and notices

None of the terms of the user agreement include a reference to a partnership between you and the French food , and you do not have the authority to bind the French food in any way. And that any notices you want to send to Francaies food , you have to email them to [email protected], With a paper copy sent to us or via express mail, and the notice is officially received as soon as the French food responds to the message electronically. You acknowledge and agree that any notifications sent to you by the French food will be announced on the site or by the email you provided us during the registration process, and your receipt of them after 48 hours of transmission is considered. French food can send you a notice by regular mail or prepaid shipping to the address you provided us with during the registration process, and your receipt for it is considered 7 days after sending.

Governing law and jurisdiction

This user agreement is subject to the provisions of the laws of the Kingdom of Saudi Arabia. The courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction over

any disputes that may arise from or as a result of the User Agreement and Privacy Policy. 

Transfer of rights and obligations

The user acknowledges and agrees to grant the French food the right to transfer part or all of its rights, benefits, obligations and responsibilities (whether fixed or potential) under the user agreement, to any of its affiliates or to others, at any time and without the need to return to you. The Francaies foods are obligated to make all efforts to notify you of such transfers and that e-mail , while you cannot transfer your benefits, rights and obligations (whether fixed or potential) according to the provisions of the user agreement to others without taking the prior written consent of the French foods .

Return policy

You can return the entire order or part of it and the amount difference is returned only when the order is returned immediately upon the arrival of the order and with the delivery officer at your party. Nothing will be accepted after the delivery officer leaves.
In the event that there is a partial or total error in your request, you can return it with the delivery officer with your presence. Therefore, we always advise you to check the contents of the order with the presence of the delivery person before leaving.
In the event that you made payment via electronic payment methods (using a credit card), the value of the return will be returned to the card account used, minus any fees or commissions deducted by the card service providers on this process. This amount can appear / be reflected in the card’s account during a period that may reach a maximum of one month, depending on the speed of the bank’s issuing procedures..